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Services

The business park Las Mercedes service account with a manned reception by trilingual staff English – Spanish – French, and general waiting room of the complex in the main hall of the building 9.
Reception hours are from 8am to 7pm.

Main Reception Service

Business Park Las Mercedes has a reception service, with a general waiting room of the complex, located in the main Hall of Building 9, entrance Calle Campezo 1. This reception service is attended by trilingual staff Spanish-English-French which records the visits and confirms them with the tenants.

The main reception hours are from Monday to Friday (workdays) from 08:00 to 19:00 with reinforcement of a security guard during the entire service

Security service

The security service of the Park consists of 3 security guards, with presence 24 hours 7 days a week, and from Monday to Friday 5 more guards from 8:00 a.m. to 7:00 p.m. and 2 auxiliary support services of 07 : 00h to 19: 00h.

It thus ensures attention 24 hours in the two centers security control complex and conducting rounds supported surveillance mopeds in parking, ring area and perimeter outdoor complex, including vehicle accesses the parking .

Mail service

All incoming mail to the complex, postal, messenger and parcel service must be delivered to the post office of the Complex called Cartería, located next to the control center 2 for the entrance of goods or suppliers in the C / Cigoitia, s/n.

The schedule of this service is from 08:00 to 18:30 h. Uninterrupted.

All incoming mail / package is scanned before delivery.

The parking lot service of the Park, performs the distribution of said mail or documentation incoming / outgoing, from said room to the different companies occupying the Complex by rounds every 60 minutes.

In these rounds, the staff of Carteria picks up all the outgoing mail: postal, messenger and parcel, for delivery to Correos, or couriers / parcels company, and deposits it in the Mail Service for collection.

The staff of Cartería del Parque receives, on behalf of the tenants, the Certified and burofax mail, previous empowerment. In the event that the tenant is not satisfied, you must notify him truthfully.

Also the staff of Cartería del Parque service has a web, on-line system, urgent arrival notice for picking between rounds and status of outgoing mail collected.

Cleaning Service

For “Cleaning of the Areas Common” to the Complex, we understand the cleanliness of the urbanization as a whole (including pedestrian access to the car park), hall of parking lifts, common technical rooms (carter, dressing rooms, restaurant, cafeterias, gym, control …), common areas of main floor of building 9, etc.

In this chapter, we are also contemplated DDD necessary treatments for all common areas of the complex, garbage containers and public areas of each of its buildings.

Also included is periodic cleaning of restaurant windows, cafeterias, access doors to buildings and glass canopies of buildings.

Fitness Service

The park has a gym 840 m2 exclusive for tenants of the complex, located on the second part of the third floor of Building 9 and the same operator is a multinational company with extensive experience in national management and corporate gyms multi tenant.

The main features of the gym service are:

Operating Hours:
Monday to Thursday from 07:00 a.m. to 09:30 p.m. and from 12:30 p.m. to 9:00 p.m.
Friday from 07:00 a.m. to 09:30 p.m. and from 12.30 a.m. to 6.30 p.m.

Presence of 2 fitness technicians: who allow in peak hours, advise clients on the use of fitness machines and bespoke programs, as well as give classes directed to groups according to the established schedule.

The cost of the gym service will be partially reflected in the provision of funds for general expenses. The rest of the cost will be invoiced directly by monthly fees to each gym user.

Shuttle bus service

Las Mercedes Business Park, offers a shuttle service for users of the companies located in the complex, as a support for public transport, with the following characteristics:

The basic service is a shuttle bus carrying 55 squares the route described below; extending reinforcing services at peak times.

Departure:
Avda. América (Avda. De América, 12) – Calle Alcalá (Metro Canillejas) – Avda. Aragón 330 (Business Park Las Mercedes).

Return:
Avda. Aragón 330 (Business Park las Mercedes) – Calle Alcalá (Metro Canillejas) – Avda. De América (next to Intercambiador )

The estimated travel time is 25 minutes each way.

Morning hours main bus will be:

7: 30h-10: 00h and the afternoon from 14:00 to 19:10, with reinforcement buses during peak hours from 07: 45h-9: 00h and 5:30 p.m. to 6:30 p.m.

The actual cost of the shuttle is passed on in full in providing funds for general Service charges.

Restaurant service

Las Mercedes Business Park has the following areas restoration:

CAFETERIA PICUAL
Opening days from 07:30 to 19:00 hours

CAFETERIA VERDIAL and terrace
Opening days from 08:00 to 16:00 hours

CAFETERIA RODILLA
Opening days from 08:00 to 18:00 hours

RESTAURANT LAS MERCEDES
Opening days from 13:00 a.m. to 4:00 p.m.

Several areas of restoration
BE Restaurant: Be-Traditional Zone, Be-Grill Zone, Be-Wok Zone, Be-Fresh Area, Be-Pizza Pasta Area, Be-Quick Be-Burger Zone.
Be-Street Restaurant: Be- Grill, Rice Zone, and International Cuisine

BUSINESS RESTAURANT
Opening days from 13:00 to 16:00 hours.
A la carte lunch, table service.
VIP Menu: € 15

SERVICE ROOM SERVICE (include Rodilla)
Opening days from 08:00 a.m. to 19:00 p.m.

The press service, Bakery, Florist, Laundry service, is provided in the Cafeteria Verdial.

Vending ZONE: Opening 24 hours.

Bankia ATM.

There is a restaurant user committee in which are represented all tenants. This committee meets on a quarterly basis and provides ideas, complaints, suggestions to the development of restoration concerning menus, the set of services related to the restaurant: cleaning, opening hours, maintenance, temporary offers, thematic animations, etc.

On-demand services

There are a wide range of “a la carte” benefits available to the residents at Las Mercedes Business Park, ranging from the organisation of special corporate events to specific reception services in the buildings, car wash, taxi airport transfers, etc.

These services are naturally invoiced directly to residents requesting them.